Shipping Information
Alternate Shipping Options
You may expedite packages shipped via UPS by choosing the Next Day, 2nd Day or 3-day Select option, and the system will automatically calculate the expedited shipping charges.
Packages may also be shipped to Alaska, Hawaii, Canada, APO, FPO, and American Territories. Orders will be shipped via USPS Priority Mail or USPS International and you may contact the office via phone for us to calculate the shipping charges in advance, 800-787-2716. Allow extra days when shipping to Canada to clear customs.
Transit Time
Orders are typically shipped within two business days after they are placed. Please allow 5-7 business days for delivery for orders to Alaska, Hawaii and Puerto Rico. Please allow 10-14 business days for delivery of orders to Canada.
Important Details
When you place an order with us, we want to assure you that we will do our very best to get your items to you or your recipient as quickly and efficiently as possible. We use UPS as our primary shipping provider (alternate carriers may occasionally be used), and there are a few things that you can do to assure the shipping process goes smoothly:
What if my package arrives damaged?Products that are damaged or otherwise mishandled in transit may be returned to us for replacement without additional charge or for full credit. We encourage our customers not to sign for or accept any damaged packages. In the event that your package is damaged, please take a photo of the exterior of the package as delivered and also interior damage. Then contact our office at 800-787-2716 for further assistance.
You may expedite packages shipped via UPS by choosing the Next Day, 2nd Day or 3-day Select option, and the system will automatically calculate the expedited shipping charges.
Packages may also be shipped to Alaska, Hawaii, Canada, APO, FPO, and American Territories. Orders will be shipped via USPS Priority Mail or USPS International and you may contact the office via phone for us to calculate the shipping charges in advance, 800-787-2716. Allow extra days when shipping to Canada to clear customs.
Transit Time
Orders are typically shipped within two business days after they are placed. Please allow 5-7 business days for delivery for orders to Alaska, Hawaii and Puerto Rico. Please allow 10-14 business days for delivery of orders to Canada.
Important Details
When you place an order with us, we want to assure you that we will do our very best to get your items to you or your recipient as quickly and efficiently as possible. We use UPS as our primary shipping provider (alternate carriers may occasionally be used), and there are a few things that you can do to assure the shipping process goes smoothly:
- Please double check your full shipping address(es) before placing your order. NOTE: Additional fees for address corrections are significant with shipping companies.
- UPS will only deliver to street addresses – no post office boxes.
- If your mail goes to a post office box, you will need to fill out both the billing (P.O. Box address) and shipping (street address) information, so UPS can deliver to your home or business.
- If a gift recipient only has a post office address, we will use the UPS calculated shipping amount for the charge and take it to our local post office.
- We guarantee delivery to the address that you have provided to us. If for some reason we are unable to get your package delivered, we will call or email you to check the address that was provided to us and try again.
- Shipping charges will be calculated by the UPS shipping calculator that is synced with our account. The rate that is calculated will be for UPS Ground Shipping, so if faster service is needed, please be sure to select an expedited shipping option. Any orders going outside the contiguous United States (AK, HI, any U.S. territories and Canada) will incur additional charges and we will contact you directly to discuss the most economical shipping. Or, you can contact us in advance of placing your order to understand the additional charges (800-787-2716 or 814-466-2386).
What if my package arrives damaged?Products that are damaged or otherwise mishandled in transit may be returned to us for replacement without additional charge or for full credit. We encourage our customers not to sign for or accept any damaged packages. In the event that your package is damaged, please take a photo of the exterior of the package as delivered and also interior damage. Then contact our office at 800-787-2716 for further assistance.
Return Policy
At Tait Farm Foods, we unconditionally guarantee our products. If for any reason you are dissatisfied, we will gladly refund your money within 30 days of purchase.
